Susan Kaltenbach resume (abridged)


University of Washington College of Engineering, Seattle, Washington

Summary of Qualifications

Ten years’ experience in technical writing and editing, producing aerospace and software documentation, process documentation, procedural guides, complex reports, knowledge base articles, and Web content. Areas of expertise include researching highly technical subjects, collaborating with subject matter experts (SMEs), and crafting engaging content for lay and highly technical, internal and external audiences; managing projects and the documentation process, including planning, scheduling, implementation, and resource management; and ensuring compliance with standards and practices, including use of style guides and templates.


Microsoft Word, Excel, Visio, Power Point (2003 and 2007); Publisher, Project, and FrontPage; MSTP; HTML and CSS; Adobe 3D; Microsoft HTML Help Workshop 1.3; Adobe Photoshop; Microsoft SharePoint 2003; Maximo 7; Salesforce; Windchill (PDMLink).


Technical Writer (contract): Isilon Systems/EMC
8/2010 - 12/2010
Edited and authored knowledge base articles on technical topics related to product information and problem resolution. Worked with members of the support team, field systems engineers, and product management to identify topics for articles, or to gather information for articles. Edited and proofread articles written by other members of the Global Services team. Audited existing articles for compliance to company style and content guidelines.


Technical Writer/Editor (contract): City of Bellevue, 10/2009 - 7/2010
Technical Editor: Worked with division staff to formulate clear, concise, and compelling proposals for the City of Bellevue’s 2011-2012 outcome budget process. Teamed with Associate Director and other staff to draft new proposals, edit existing content, and manage proposal administration.
Technical Writer: Supported the City of Bellevue's Maximo 7 implementation by creating, editing, and maintaining documentation including testing scripts and user guides. Created 250+ pages of user guide content, including 15 quick reference cards (see sample here).


Technical Writer (contract): Blue Origin, Kent, WA, 6/2008 – 2/2009
Using engineering drawings and 3D CAD viewer, developed assembly and installation work instructions for an experimental spaceflight vehicle. Included Manufacturing Planner duties.


Technical Writer: Andrews Space, Inc., Seattle, WA, 03/2007 – 10/2008
Created proposals including proofreading, editing, formatting, and expediting the proposal process. Collaborated with project managers, SMEs, and directors to assist in strategies, develop proposal text, and ensure quality and adherence to delivery deadlines. Coordinated with SMEs to gather information for the proposal. Participated in kickoff, solution, and status meetings.


Technical Writer (contract) PEMCO Insurance, 06/2005 – 12/2005
Developed and implemented documentation set for a new IT processing system. Interviewed staff, collected customer requirements, identified existing resources, and documented processes and requirements.


Technical Writer III (contract): Windows Server User Assistance Team, Microsoft
01/2005 – 03/2005
Developed online content and documentation set for IT professionals to deploy, operate, maintain, and troubleshoot security in a network infrastructure, focusing on network isolation and the IPSec standard.


Program Manager/Technical Writer: Microsoft MSN Internet Access (MSNIA), 08/2002 – 09/2004
User assistance resource for a division of 120 employees on teams related to reporting, program management, test, and development. Wrote and edited technical documents and documentation plans. Managed project documents, created document templates, and developed process maps.
Program and Technical Lead to develop division SharePoint document management system. Initiated, researched, and made technical and development proposals to stakeholders. Formulated functional specifications.


Technical Writer (two contracts): MSN Internet Access (MSNIA), Microsoft, 06/2001 – 08/2002
Wrote and edited an operations guide, troubleshooting guide, and converted content to an online help file (.chm), and established processes and procedures for future maintenance of the online help system.


Programmer/Writer, Technical Writer (two contracts): Boeing and Microsoft, 07/2000 – 03/2001
Analyzed product specifications, reviewed source code and test plans, and conducted research to develop SDK documentation. Updated and edited documents supporting the certification of Boeing's 777-300ER braking mechanism.


Web site Developer (project): Adolfson Associates, Inc. Seattle, WA , 03/2000 – 08/2000
Developed Web site for Ballard environmental consulting firm.


Science Payload Specialist and Webmaster
UW Aero/Astro Engineering Nanosat Project Seattle, WA, 01/1999 – 07/1999
Conducted research and wrote reports on the science payload (ionosphere) component of the UW Dawgstar Nanosat project for a NASA RFP. Led Web site design team in the development of the project site.


Program Assistant, Payroll/Personnel, Seattle-King County Health Department, 1990 – 1997
Project lead for the implementation of a new payroll system. Worked with programmers, reviewed code to ensure new program complied with labor union contracts, and resolved compatibility issues. Wrote user manual and trained 40 payroll staff.


Technical Communications Coursework

A list of courses taken for the Bachelor's and Master's degree programs at the UW School of Technical Communications is available here.

Aeronautical/Astronautics Engineering Coursework

A list of courses taken for the Bachelor's degree program at the UW Department of Aeronautical and Astronautical Engineering is available here.

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