A documentation set created for the City of Bellevue's enterprise-wide Maximo 7 implementation.
Video created to evangelize the MSNIA documentation portal to the division. Two .wmv files available for download. Note: irregular volume levels.
Documentation plan for new internal tool for first-tier customer service staff.
Functional spec for 2003 division SPS portal.
Maintenance documentation for 2003 division SPS portal.
(Quasi-professional work sample produced during the UW Technical Communications Master's program.) User Assistance for Microsoft® HTML Help Workshop© 1.3. Three products were planned: a print manual, an updated online application .chm file, and a customer support Web site.
(Quasi-professional work sample produced during the UW Technical Communications Master's program.) All stages of a usability test were conducted testing the supporting material for a common video cassette recorder (VCR). The report examines the usability of the print manual while trying to complete basic operations for the VCR.
Note: I am unable to provide samples of work performed while under security, non-disclosure, or confidentiality restrictions without appropriate permissions.
This includes most aerospace work.