Susan Kaltenbach Work Samples - Professional Work

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Professional Work Samples

Maximo 7 User Documentation, City of Bellevue

A documentation set created for the City of Bellevue's enterprise-wide Maximo 7 implementation.

Video demo for Division Doc Portal

Video created to evangelize the MSNIA documentation portal to the division. Two .wmv files available for download. Note: irregular volume levels.

Documentation Plan Jasmine Tools (.pdf)

Documentation plan for new internal tool for first-tier customer service staff.

Fox Portal and Document Repository Project Functional Specification (.pdf)

Functional spec for 2003 division SPS portal. 

Fox Portal Phase I Operations Guide (.pdf)

Maintenance documentation for 2003 division SPS portal.

Documentation plan for HTML Help Workshop 1.3 support documents

(Quasi-professional work sample produced during the UW Technical Communications Master's program.) User Assistance for Microsoft® HTML Help Workshop© 1.3. Three products were planned: a print manual, an updated online application .chm file, and a customer support Web site.

Usability Report: Mitsubishi HS-U500 VCR (.pdf)

(Quasi-professional work sample produced during the UW Technical Communications Master's program.) All stages of a usability test were conducted testing the supporting material for a common video cassette recorder (VCR).  The report examines the usability of the print manual while trying to complete basic operations for the VCR. 

 

 

Note: I am unable to provide samples of work performed while under security, non-disclosure, or confidentiality restrictions without appropriate permissions.

This includes most aerospace work.